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Friday, May 26, 2006
Mobile Phone Ranks
 J.D. Power and Associates Evaluation Study released their findings today and it is pretty surprising who is at the top of the list, it is Sanyo and LG!Measuring satisfaction of customers who have owned their mobile phones for less than two years, the study looks at five key factors (in order of importance): physical design (24 percent), operation (22 percent), features (20 percent), handset durability (19 percent) and battery function (15 percent). Since 2005, the study found that customer satisfaction increased most significantly in phone operation (increasing 5 percent) - specifically in areas related to ease of use, such as ease of phone navigation, clarity of text on the display screen and understanding how to operate the handset when purchased. Satisfaction with the features included with the phone has also risen significantly (5 percent), mainly based on higher ratings from customers for Internet features and the variety of services/features offered. Nokia is next to last, that is a bit surprising to me, but oh well. unlocked cell phones, cellular phone handset, camera phone pics, mobile phone reviewsunlocked cell phones, cellular phone handset, camera phone pics, mobile phone reviews
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unlocked cell phones, cellular phone handset, camera phone pics, mobile phone reviews| posted by truongn2 at 12:45 PMHome -----> Mobile Phone Ranks |
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